FAQ

Memberships


Who is eligible to become a member of The Scope?
Membership is reserved for designers. There is no membership required for customers wishing to purchase items. For inquiries into becoming a member of The Scope, reach out to membership@thescopenyc.com. Potential members are handpicked based on the style, inspiration, and craftsmanship of their work by The Scope's founder. All products must be made-to-order — we do not accept candidates who mass-produce merchandise.

How does one apply to become a member?
Please send your brand lookbook along with your mission statement and company website and/or social media page to membership@thescopenyc.com. The Scope’s founder will individually vet each application and determine if your designs are a fit for the website.

Are there fees associated with membership?
There are three membership tiers, ranging from a basic entry-level package to a VIP subscription. There is no free membership option. Please inquire about pricing at membership@thescopenyc.com.

What are the benefits of memberships?
In addition to selling through The Scope’s e-commerce platform, all members will gain editorial benefits with distinct product narratives and coverage on the website’s Discoveries column, newsletter, and social media pages. However, each tier of membership offers a distinct benefits package. Details can be found on our Membership page.

What is the length of the membership?
The length of membership is on an annual basis. Your membership will be renewed automatically after a year, unless you reach out to membership@thescopenyc.com in advance to cancel your subscription.

What is the cancelation policy?
Cancelation may be considered only under the stipulations of the final contract. In lieu of any breach of contract, membership may be canceled only after the agreed upon date, or if both parties consent to the contract’s termination.

How are members billed?
Members are billed immediately upon approval of joining The Scope’s platform for a one-time annual fee. The only fees associated with membership are the flat membership fee and the commission associated with any sales through The Scope platform.


Shipping & Returns

What is The Scope’s return policy?
Each product you purchase through The Scope is made-to-order by the designer, and therefore, all sales are non-returnable and non-refundable.

What if my item arrives damaged?
If an item arrives damaged, please contact info@thescopenyc.com with a brief description of the issue, photo of damage, and the order number. We will work directly with the buyer and the designer to facilitate a solution.

How long until my order arrives?
Shipping details for each product on the website varies — please check the product page. Estimated shipping times will be provided at checkout, but are not guaranteed.

How are shipping quotes determined?
Shipping quotes are determined based on the item’s dimensions, weight, and delivery location. Within 48 hours of purchase, buyers will be presented with a shipping quote. At that time, the buyer will have the 24 hours to accept the quote and your credit card will be charged.

How do I request a shipping quote?
By placing your order a quote will be provided to you automatically within 48 hours. Alternatively, please contact info@thescopenyc.com with the item name and your delivery address to request a shipping quote ahead of purchase.